At Fraleo', every product is made to order especially for you. For this reason, we do not accept returns or exchanges due to ordering the weong size, color, or simply changing your mind.
However, your satisfation is important to us.
Damage or Defective Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of receiving your order.
to help us resolve the issue quickly, please include:
-Your order number
-A description of the problem
-Clear photos showing the issue
If you claim is approved, we will arrange a replacement or a refund at no additional cost.
Incorrect Size
Because all products are made to order, we cannot offer refound or exchanges if an incorrect size was selected. Please check the size chart carefully before placing your order.
Lost Orders
If your order appears to be lost during shipping, please contact us and we will work with our production partner to investigate and find the best solution.
Contact
For any questions regarding your order, please contact us through our Contact page.
Thank you for supporting independent artists anch choosing Fraleo'.