Refund policy

Return and Refund Policy

At Fraleó, each product is created with care and, for print-on-demand items, is produced specifically after an order is placed.

Returns

Due to the made-to-order nature of many of our products, we generally do not accept returns or exchanges for a change of mind, incorrect size selection, or personal preference.

Damaged or Defective Items

If your order arrives damaged, defective, or with a quality issue, please contact us within 7 days of delivery and provide clear photos of the item and packaging. We will review the issue and, when appropriate, offer a replacement or refund.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us and we will assist you.

Refunds

Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.

If you have any questions regarding returns or refunds, please contact us through our Contact Information page.

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