Shipping policy
Shipping Policy
At Fraleó, we create and offer original designs and creative products made with care. Some products are fulfilled through trusted third-party production partners and are made specifically after an order is placed.
Processing Times
Orders are processed and prepared for production after payment confirmation. Production usually takes 2-5 businness days, depending on the product and the fulfillment partner.
Shipping Times
Shipping times depend on the destination and the product ordered. Estimated delivery times are provided during checkout and may vary due to carrier delays, customs procedures, or circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on the destination, product type, and available shipping options.
International Shipping
We ship internationally. Customers are responsible for providing accurate shipping information. Any customs duties, taxes, or additional fees required by the destination country are the responsibility of the customer.
Order Tracking
When available, tracking information will be provided once the order has been shipped.
Delays or Lost Packages
Fraleó is not responsible for delays caused by shipping carriers, customs processes, or incorrect delivery information provided by the customer. If your order has not arrived within the expected timeframe, please contact us and we will assist you.
Thank you for supporting Fraleó and our creative journey.